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Policies

Shipping

• Tech Eyes works with multiple carriers to provide our Clients with different shipping solutions. UPS, FedEx and United Sates Postal Services are our main contractors. Shipping options vary upon the Client’s shipping destination, local/State laws and shipping regulations also determine shipping method used.

• Fees for shipping depend on the delivery destination, size and weight of the product(s). A small insurance fee will also be applied and will be based off of previously listed characteristics.

• Get your estimated shipping charges by filling out the “Estimate Shipping and Tax” form. The shipping calculator is available in the shopping cart and provides a very useful tool for the Clients. Simply choose a product(s) that you are interested in, add it/them to the cart and get the estimated shipping fees instantly before your actual check out. The selection of different shipping method during the final checking out might increase costs.

• Orders over $200 qualify for a free ground shipping within the continental United States as well as APO/FPO/DPO addresses.

• Tech Eyes will provide our clients with an e-mail including tracking number/provider within 24 hours from the time the order has been shipped.

 

Privacy Policy

            Tech Eyes, LLC is committed to protecting your privacy. All information in relations to personal identity can be assured that it will be issued in accordance with this privacy statement. Tech Eyes, LLC has all rights to change this privacy policy from time to time. You should check this page periodically to ensure you are still satisfied with our policy.
            What personal information is collected?
As an E-commerce website, Tech Eyes, LLC collects various personal information such as name, email address, home or work address, telephone number and billing information solely for the purpose of billing and shipping your purchase(s).
Tech Eyes, LLC and its operational service partners collect and use your personal information to process product orders and deliver the products requested, and to better our service to you as a customer.
Tech Eyes, LLC may also use your personal information to notify you of promotional events as well as other information in which we think you may find interesting. You will only be contacted by email address for the above reasons.
Tech Eyes, LLC does not use any sensitive information such as race, religion, or political affiliation with out your personal consent.
Tech Eyes, LLC may also collect network related information such as your I.P. address. All network related information s assured that it will be used in accordance with this privacy statement.
What is network related information?
Every computer connected to the Internet is provided with a domain name and an I.P. address. When a visitor requests a page from within the Tech Eyes, LLC website, our web servers automatically identify and log the HTTP request that is made to them as follows;

  • The I.P.  address of the site that may have referred you
  • Your I.P. address
  • The web page from which you linked to us
  • The product identifier for version and make of browser
  • The operating system that you are running.
  • Search words or terms you used to link to us.

Why we use this information?
Tech Eyes, LLC uses this information for the advantage of examining visitor traffic so that we can ensure maximum compatibility for various operating systems and browsers.
Tech Eyes, LLC may also use this information to form visitation patterns, linking URL’s and search engine terms to enhance our presence over the Internet.
Security
Tech Eyes, LLC is committed to ensuring that all your information is secure and protected from unauthorized access or disclosure.
Tech Eyes, LLC has a methodical protection process in which you are protected physically and electronically, to ensure the protection of all information.
What is a cookie?
              Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
How we use cookies
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to our customers needs.
You can choose to accept or decline cookies. Most web-browsers have cookies pre-enabled. To change this setting, navigate to the preferences section on your default web-browser.
Tech Eyes, LLC also protects all severely important information such as your credit card number with a 128-bit SSC certification through godaddy.com
What is an SSL Certificate?
              SSL is an acronym for Secure Sockets Layer, a global standard security technology developed by Netscape in 1994. SSL is all about encryption. It creates an encrypted link between a web server and a web browser. The link ensures that all data passed between the web server and browser remains private and secure and is recognized by millions of consumers by a secure padlock which appears in their browse
Links to other sites
             When directed to links placed in the Tech Eyes, LLC website, be advised that you will no longer be protected under our privacy policy. You may want to find the privacy policy of the viewed website to ensure all your personal information is protected. 
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Returns and Exchange Policy


Tech Eyes has assembled a step-by-step program in order to ensure the simplest and most convenient method per Return and Exchange procedure. Please follow the following guidelines in order to resolve your criteria. Tech Eyes return procedure may only be completed with RMA (Return Merchandise Authorization) Form that is only active for 15 days from the date of submission. Tech Eyes is not responsible for any shipping charges incurred in returning the merchandise to us or for any shipping charges associated with your new order.
1) Go to www.techeyes/returns and fill out required spaces. You may also email returns@techeyes.com or call us in order to request a return. If by email, please make sure to include order number and reason for return.
2) Tech Eyes will work directly with manufacturers and obtain an RMA (Return Merchandise Authorization) number per your request.
3) Tech Eyes will contact back via email or phone call providing an RMA number within same or next day. Do note, if a return is sent without an RMA number back to the manufacturer it will be sent back as it is or lost.

 

Packaging Instructions
1) Place the product within its original colored box/soft case/hard case with all original accessories.
2) Include your receipt (packing slip) along with a short statement indicating your name, address, contact information, and reason per return.
3) Pack the device securely.
4) Indicate/write RMA number around the package.
5) Insure and ship (using a good carrier such as FedEx, UPS, or USPS) to the address Tech Eyes will provide you with.
6) Turn around estimation depends on the manufacturer. On average it’s between 1-3 weeks.

--Please make sure to ship directly to the manufacturer and NOT to Tech Eyes in order to avoid any delays or additional expenses. Please don’t hesitate to contact us at any point for any directions and assistance. Our Customers Support Departments are waiting to support you per any avenue.

Order Cancellation Policy
Tech Eyes focuses primarily on customer service. We are dedicated for superior customer support in order to provide simplest, quickest, informative, and most enjoyable shopping experience. Most orders ships within 24 hours from our warehouse in Walnut Creek, CA or are dropped shipped from our manufacturers. It is very essential that you contact us to cancel your order, before is process or shipped. For any further questions in regards to cancelation policy please contact us:
Phone: (888) 336-9555
Email: support@techeyes.com
Exchange Policy
If you are not fully satisfied with your product within 15 days of receiving, you can return or exchange your purchase. Please follow Return & Exchange Policy for guidelines.
Tech Eyes reserves the right to charge restocking fee on any returns of opened, damaged, and used products. Tech Eyes reserves the rights to refuse any returns received in an opened condition. Tech Eyes reserves the rights to charge additional fees if anything is missing or advised from manufacturer. Some processing fees may apply to cover credit card fees only associated with returns.
Refund Policy
Returns may only be obtained until RMA has been received and evaluated by manufacturer.  Please follow Return Policy for further instructions.  Refund is subject to condition and value of product. 

Restocking Fee
If product is returned after 15 days from the moment of receiving, it is a subject for 10% restocking fee. If product was damaged after receiving, Tech Eyes may charge an additional damage fee.  Please see Return & Exchange Policy for further instructions or call/email Tech Eyes for information about returns.

Order Cancellation Policy
Tech Eyes focuses primarily on customer service. We are dedicated for superior customer support in order to provide simplest, quickest, informative, and most enjoyable shopping experience. Most orders ships within 24 hours from our warehouse in Walnut Creek, CA or are dropped shipped from our manufacturers. It is very essential that you contact us to cancel your order, before is process or shipped. For any further questions in regards to cancelation policy please contact us:
Phone: (888) 336-9555
Email: support@techeyes.com
 

 

TechEyes, LLC. Export Policy 07/01/2012

 

Export of night vision equipment and optical sighting equipment is controlled by the U.S. Department of State Office of Defense Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130 and/or the Export Administration Regulations (EAR) U.S. Department of Commerce. 
It is unlawful to export, or attempt to export or otherwise transfer or sell any hardware or technical data or furnish any service to any foreign person, whether abroad or in the United States, for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the Department of the U.S. Government having jurisdiction.

            The U.S. Department of State’s Directorate of Defense Trade Controls, the U.S. Department of Commerce’s Bureau of Industry and Security, and the U.S. Department of the Treasury’s Office of Foreign Assets Control administer export control regulations which affect some aspects of our business. 

It is the Resellers/End Users responsibility to request and obtain export licenses for the export of the subject items, and to ensure that the requirements of all applicable laws, regulations and administrative policies are met. 
Sales or transfers to entities on the List of Debarred Parties, Denied Persons list and Embargoed Countries are strictly prohibited.  TechEyes, LLC.  Will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. 

With any purchase request of an item for shipment or use outside of the United States, please indicate this fact in your order.  Depending on specific items of the order, value, end user, country of ultimate destination and end use, TechEyes, LLc.  May be required to apply for an export license with the appropriate U.S. government agency.  Several items on the website may require an export license, including, but not limited to, the following:

 

  1.  Night Vision technologies with generation 2,3, or 4 and night vision accessories
  2. Thermal Imagining Systems and Heat Seekers Equipment
  3. Daytime Riflescopes and Optical Sighting Equipment and Tactical Lights

International Traffic in Arms Regulations (ITAR): Some of the products on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State’s Directorate of Defense Trade Controls.  By completing with a transaction to purchase any ITAR restricted item(s), the Customer agreed that (1) TechEyes, LLC. Is not required to export such products, unless Teheyes, Inc. is aware of the export and has obtained the appropriate U.S. Government authorization.  (2) The customer will not intend to export such products after receipt from Techeyes, LLC.  Without the appropriate U.S. Government export authorization.  (3) the customer will not intend to export nor sell or furnish the product to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government authorization. 

Export Administration Regulations (EAR):  Some of the item(s) on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S> Department of Commerce’s Bureau of Industry and Security.  By completing a transaction with customers requested product, the customer agrees that (1) TechEyes, LLC. Is not required to export such products, unless TechEyes, LLC. Is aware of the export and has obtained the appropriate U.S. Government authorization.  (2) the customer will not intend to export such items after receipt from TechEyes, LLC. Without appropriate U.S. Government export authorization.

By completing with a transaction to purchase any product from TehEyes, Inc. the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations, and administrative policies.

 

 

Export Restrictions:

Per any further export information, please contact:

 

U.S. Department of Commerce

Bureau of Industry and Security

Tel.: (202) 482-4811

Websties: http://www.bis.doc.gov  

 

U.S. Department of State

Bureau of Political-Military Affairs

Directorate of Defense Trade Control

Tel.: (202) 663-1282

Website: http://www.pmddtc.state.gov

 

U.S. Department of the Treasury

Office of Foreign Assets Controls

Tel.: (202) 622-2480

Website: http://www.treas.gov/offices/enforcement/ofac

 

Techeyes, LLC. Reserves the right to inquire into the end user, end use, and country of final destination per any producted with a complete transaction ordered on this website.

Export control laws and regulations are complex.  Any written statements, summaries of such laws and regulations provided by TechEyes, LLC. Herein are not comprehensive and are not to be taken as legal advice or counseling.

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